Feedback is so important because it offers insight into someone else’s reality, how they perceive things, and reconcile those things with their internal narratives.

Chapter 3 in the Mid-career wayfinding saga. So much is lost when presenting remotely, particularly when the goal is communicating what makes you… you.

Chapter 2 in the Mid-career wayfinding saga. Finding a way forward when you don’t know where you’re goin’.

I’m always here to help, to listen, and to provide advice. But I’m not going to do it for you. I’m sure you’ve got things to teach me too, and I’m ready to learn.

In the modern technology landscape, the temptation to add complexity is strong, but good design often depends on resisting that temptation.

Human interactions are subtle, nuanced, and instantaneous — exactly the type of interactions we need in a world of connected things.

Your product never has a second chance to make a good first impression. And with many products — particularly digital ones — users can all too easily walk away and never come back.